We are moving back!
Over the past year-and-a-half, Middlesex Centre has been renovating the municipal office to meet the needs of our growing municipality.
With the renovations wrapping up, we will be moving back to the Coldstream office in April 2025.
- Until March 31, services will be offered at the Komoka Wellness Centre from 8:30 am to 4:30pm, Monday to Friday, excluding holidays.
- Starting April 1, front desk services will return to the municipal office at 10227 Ilderton Road in Coldstream. After that date, we will no longer be taking bill payments at the Komoka Wellness Centre.
- Please check council meeting agendas to confirm the meeting location as we transition back to the office.
- Although staff are moving back to the municipal office, we still recommend that you call or email ahead to make an appointment if you wish to speak to a specific staff member or department in person.
We are excited about this renovation, which represents a significant long-term investment in the municipal office and will meet the needs of our community today and into the future. To celebrate, we are planning an open house for residents to tour the building. Watch for the open house date to be announced later in the spring.
Municipal Office Renovation - Your Questions
- What’s been happening at the Middlesex Centre municipal office?
Over the past year-and-a-half, Middlesex Centre has been renovating the municipal office to meet the needs of our growing municipality.
The municipal office has been enlarged to create new office spaces for the building, engineering and planning departments, and to add new, larger council chambers. A universal washroom and other accessibility features have been incorporated as part of the work. Renovation costs were covered by existing reserve funds, and did not draw from the tax levy.
You can find more on the project webpage.
- What about the Coldstream Community Centre, the Fire Station, and the Library?
The Coldstream Community Centre is accepting bookings for events taking place later this year!
While the building was closed, the Coldstream Community Centre was refreshed with new windows, washrooms, floors, and paint. The community centre kitchen is scheduled to be updated later this year.
The Coldstream Fire Hall and Coldstream Library, located on the same property as the municipal office, have remained open during the renovation.
- Where can I find the municipal front desk?
Until March 31, services will be offered at the Komoka Wellness Centre from 8:30 am to 4:30pm, Monday to Friday, excluding holidays.
Starting April 1, front desk services will return to the municipal office at 10227 Ilderton Road in Coldstream. After that date, we will no longer be taking bill payments at the Komoka Wellness Centre.
- Do I need to make an appointment to speak to staff in person for questions about planning, roads, building, marriage licences, etc.,?
Although staff are moving back to the municipal office in April, it is still strongly recommended that you call or email ahead to make an appointment if you wish to speak to a specific staff member or department in person. Making an appointment will save you time driving to Coldstream only to find the staff member you wish to speak is away from the office at a meeting or site inspection.
- How can I pay my water (utility), property tax, or other municipal bill?
Until March 31, you can pay in-person at the Komoka Wellness Centre on weekdays from 8:30 a.m. to 4:30 p.m., excluding holidays.
Starting April 1, front desk services will return to the municipal office at 10227 Ilderton Road in Coldstream. After that date, we will no longer be taking bill payments at the Komoka Wellness Centre.
Middlesex Centre offers a number of other options for paying bills, including:
- By Pre-Authorized Payment (PAP) Plan - Set up automatic withdrawals from your financial institution
- By internet or telephone banking at your financial institution
- At your bank or financial institution
- By mail - Please continue to use our Coldstream address, as our mail is being forwarded: Municipality of Middlesex Centre, 10227 Ilderton Rd, Ilderton, ON, N0M 2A0
- Online with your credit card through the Paymentus system (service fees apply)
In all cases, please allow adequate time for your payment to be processed by your bank or delivered by Canada Post.
For more information, please see our Billing & Payments page.
- Are you planning an open house so we can see the renovations?
Yes, we are planning a community open house for everyone to visit and see the new space! Watch for the open house date to be announced later in the spring.
- Where can I find more information on the renovations?
About our services during the transition back to the office, please contact Middlesex Centre Customer Service. If you are looking for a specific department, service or staff member, please see our staff directory.
For information on the renovation project, please visit the project webpage.
This page was first posted September 7, 2023.